Thank you for visiting our website. Here are some tips to make your on-line shopping with Exotica more enjoyable.

Order Procedure:
It only takes you a touch of a button!
You can place your order directly on-line or by telephone.

For telephone orders, your calls are welcomed:
- Monday through Friday from 8:00 am till 6:00 pm (Beirut time) at: +961-9-210023
- Saturdays and Sundays at: +961-1-865542 ( kindly try to make the sunday calls before noon)

To place your order on-line, you can either view all our items displayed on-line under the "Quick Links" icon locates at the to of the page, or search for your requirement under the "PRODUCT SEARCH".

Under the product selection, items are displayed according to categories and groups. You just have to click on the category and group of your choice to have a display of all the items available on-line. For example, for a Red Roses bouquet, you will have to click on Flowers then Red Roses bouquet.

Under the product search, you can type in any related keyword or search according to the occasion and price range of your choice.
We do our best to send you an exact replication of the product you ordered; however, we might have to make some minor changes due to seasonality and availability of some items.

If you don't find your preference under our on-line selection, or if you need a customized order, please click on the "SPECIAL REQUESTS" icon. Once we receive your inquiry, we will get back to you with a price quotation, more details and our recommendations.

Order & Payment Confirmation:

1. Automatic Reply
   Once your order is in our system, you will receive an automatic reply which means that your order has been received and is logged in our system.
   
   
2. Customer Service Confirmation
   Our customer service team will send you an order processing confirmation which means that your order has been taken care of.
   
   
3. Delivery Confirmation
   Another confirmation will be sent to you by our customer service team after the delivery is made. If you do not receive any order processing confirmation from our customer service team, please contact us. System crashes occur, so it might be we haven't received your order!

• Every-Day Deliveries
  Deliveries are normally possible between 9:30 am and 6:30 pm (Beirut time). Allow 4 hours only for delivery of all orders received by Exotica between 8:00 am and 4:00 pm (Beirut time) Monday through Saturday.
  
  
• Peak Periods Deliveries
  During week-ends, public holidays or special occasions like Valentine and Mothers' Day, please order at least two days in advance. Delivery time cannot be specified for any order placed less than two days in advance of a special occasion.
  
  
• Delivery Charges
  Delivery charges vary according to the location and time of delivery.
  
  
  • Free Delivery:
    No delivery is charged if the delivery area is within the Free Delivery Zone (Greater Beirut up to Jbeil city) and if Flexible Delivery Time is allowed (delivery time is set within a four-hour time range).
    
    
  • Charged Delivery:
    
    1. A delivery charge applies to all areas outside the Free Delivery Zone and is set according to the distance of that area from the nearest Exotica location.
    2. A $5 extra delivery charge is applied to all areas and all orders if Specific Delivery Time is requested i.e. delivery time is set within a one-hour time range.

• Security
  We do understand your concern about payment securities and assure you that payment on-line is 100% safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.
  
  
• Payment Methods
  You can choose any of the following payment methods:
  
  
  1. Online Payment: Only Visa and Master cards can be used for on-line payment.
     
     
  2. American Express: For payment through American Express, please click on the American Express icon. Then download our fax authorization form and fax us your credit card details to: 00961-9-211365, or call us at: 00961-9-210023 at any time Monday through Friday between 9:00am and 5:00pm (Beirut time).
     
     
  3. Offline Payment: Should you also prefer not to provide your credit card information on-line, you can fill the attached billing information form, fax it to us, and we will complete the payment procedure.
     
     
• Payment Confirmation
  Once your payment procedure is completed, you will receive a payment confirmation form from the NetCommerce Company to inform you whether the transaction is approved or rejected.
  
  In rejection cases, our customer service team will get back to you for more help.
  
  
• Taxes
  As of February 1 2002, all orders are subject to VAT charges. Please expect a 10% additional VAT charge on the total amount of your final invoice.